Refund and Cancellation

Payment Terms & Refund Policy

Terms & Conditions

• Online payments are subject to applicable terms and conditions.
• User must provide accurate details and use authorized payment methods.
• Payment receipt is generated only after successful transaction.
• Company is not responsible for failed transactions due to bank/technical issues.
• Payments are processed through secure gateway; card details are not stored.
• Disputes must be handled with bank/payment gateway.
• All legal matters fall under local jurisdiction.

Refund Policy

• Refund applicable only for duplicate or failed transactions.
• Membership fees, service charges, and late fees are non-refundable.
• Refund request must be submitted within 7 working days.
• Approved refunds are processed within 7–15 working days.

Cancellation Policy

If you are not satisfied with our services, you may request cancellation.

• Contact: info@dhansanchai.in
• Phone: 011-65464073
• Cancellation requests must be made 5–7 days before next billing cycle.

Chargeback Policy

Eligibility

• Unauthorized or fraudulent transactions
• Non-receipt of services
• Defective or incorrect services
• Duplicate transactions

Timeframe

Chargeback must be requested within 30 to 120 days from transaction date.

Procedure

1. Contact your bank to raise dispute
2. Bank investigates the claim
3. If valid, amount is refunded

Documents Required

• Transaction details
• Proof (receipt, email, screenshot)
• Reason for dispute

Outcome

• Approved: Amount refunded
• Rejected: Reason will be provided

Acknowledgment

I confirm that I have read and understood the refund and chargeback policy.

Signature: ______________________
Name: ___________________________
Date: ___________________________